Being able to get ahold of your accountant as you have questions is incredibly helpful. Unfortunately, many of my customers complain that they can’t get ahold of their accountant when they need them. Therefore, I recommend that if you are looking for an accountant, you specifically ask how soon you can expect to hear back from your accountant when you have questions. In addition, I recommend that when you interview some of your potential accountant’s current customers (a very important part of selecting an accountant), you ask them if they ever have trouble getting ahold of their accountant. If they say they do or even hesitate before saying they don’t, then interview some more accountants.
As a point of reference, my accountant often answers his own phone. When he doesn’t, he normally calls back within the hour. He serves as the accountant for many of my clients as well, so I often talk to him a couple of times a week, and in 10+ years he has never failed to return one of my calls. While this level of responsiveness is not required, it sure is great to have and is certainly worth looking for.
For tips on hiring an accountant, see my blog titled, appropriately, Hiring an Accountant.

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